Helm Help Center
Answers for running Helm day to day.
Find setup guidance, module support, billing help, account access steps, and troubleshooting notes for Helm merchants in Malaysia and global markets.
Browse by category
Helm support follows the same product modules merchants use: Presence, Services, Commerce, Customers, Money/Documents, and Platform/Admin.
Platform/Admin
Getting started
Set up Helm around the daily workflow from public presence to booking, order, customer history, documents, follow-up, and insights.
Presence
Website / CMS
Manage public pages, CMS publishing, blog posts, link pages, menus, forms, SEO, and the public website surfaces customers see.
Services
Bookings / services
Configure services, availability, bookings, waitlists, events, and service-led workflows that connect to customers and documents.
Commerce
Store / orders
Operate products, storefront checkout, orders, receipts, gift cards, loyalty, and Business commerce controls within Helm scope.
Customers
CRM / customers
Keep CRM records, customer timelines, notes, tags, reviews, and follow-up work connected to real merchant activity.
Money/Documents
Invoices / receipts / billing documents
Create and track invoices, receipts, payment-related documents, printable records, and customer document history.
Platform/Admin
Plans / billing / subscription help
Understand Starter, Growth, Business, plan changes, billing portal behavior, currency lanes, referrals, account-credit review, and subscription expectations.
Platform/Admin
Team / roles / security
Invite team members, manage seats, roles, rights, multi-location assignments, audit expectations, and security boundaries.
Platform/Admin
Troubleshooting
Resolve common setup, public page, checkout, booking, and notification issues before opening a support ticket.
Platform/Admin
Account access
Sign in, recover access, use Google Sign-In where configured, accept invites, and keep account access within the right site.
Recommended first reads
Start here if you are setting up Helm or checking plan, billing, website, booking, and commerce scope.
Getting started - All plans
Getting started with Helm
A practical setup order for new merchants getting Helm ready for real customer activity.
Website / CMS - All plans
Set up your website
Use Helm Presence tools to publish a clear customer-facing website without turning the CMS into a separate product.
Bookings / services - All plans
Take bookings
Configure services, availability, bookings, waitlist, and events around the workflows Helm actually supports.
Store / orders - Growth and Business
Sell with Store + Orders
Operate products, checkout, order records, and Business commerce tools within Helm's website-first scope.
Getting started - All plans
How to get the most out of Helm
A practical guide for connecting Helm modules into one launchable merchant workflow.
Still need help?
Browse public guidance first, then use the dashboard support thread when Helm needs account or site-specific context.
Dashboard support
Submit a request
Use authenticated support for billing, account, site, booking, order, or operational issues that need your merchant context.
Product feedback
Share a feature idea
Signed-in merchants can send feature requests, pricing objections, missing integrations, confusing UX areas, and general feedback from the dashboard.